Refund policy

Refund Policy

At SameDayRelief, we want you to breathe easy, and that includes your purchase.

Unused Items: 30-Day Returns

Because the Aeris One is a personal respiratory device, we can only accept returns of unused items for hygiene and safety reasons. If your Aeris One is unused, in its original packaging, and returned within 30 days of delivery, you're eligible for a refund.

Items that have been used, filled with liquid, or had the masks removed from their packaging cannot be returned, unless they are defective.

Defective or Damaged Items

If your Aeris One arrives damaged, stops working, or has a defect within 30 days of delivery, contact us and we'll make it right with a replacement or a refund. Please include photos or a short video showing the issue. This applies to used devices as well.

Return Shipping

Return shipping costs are the customer's responsibility for all returns. Original shipping fees are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

How to Start a Return

Email us at samedayrelief.help@gmail.com with:

  • Your order number
  • The reason for your return
  • Photos or a short video if the item is damaged or defective

We reply within [1-2] business days. Please don't send anything back before contacting us, since returns sent without approval can't be processed.

What's Not Covered

Damage caused by misuse, drops, running the device without liquid, using liquids other than saline or prescribed medication, or cleaning methods not listed in the manual is not covered.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5-10] business days. Depending on your bank, it may take a few extra days to appear on your statement.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card provider. If it still hasn't arrived, email us at samedayrelief.help@gmail.com.

Shipping Area

We currently ship within the United States only.

Questions?

We're real people, ready to help. Reach us anytime at samedayrelief.help@gmail.com.